Privacy Policy

Rajkamal Furniture Pvt. Ltd. (“Company”, “we”, “our”, “us”) operates the website https://rajkamalfurniture.com (“Website”). This Privacy Policy explains how we collect, use, store, and protect your information when you visit or interact with our Website.

By accessing or using the Website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website.

1. Information we collect

When you use our Website, we may collect the following types of information:

Contact details: Name, email address, phone number, company name, city, and any other information you choose to share through enquiry or contact forms.
Usage data: Technical data such as IP address, browser type, device information, pages visited, time and date of visit, and referral source, typically collected through cookies and similar technologies.
Communication data: Information contained in your messages, enquiries, feedback, or other communications sent via the Website or email.

Since this is a catalogue website, we currently do not collect or process payment card details through the Website.

2. How we collect information

We collect information in the following ways:

Directly from you when you submit an enquiry form, request a call back, subscribe to updates, or contact us using the details provided on the Website.
Automatically through cookies, log files, and similar technologies when you browse or interact with the Website.

3. Purpose of processing your information

We use your information for legitimate business purposes, including:

Responding to your product or service enquiries and providing quotations.
Scheduling visits, demos, or consultations, and following up on your requests.
Improving our Website, product catalogue, and user experience.
Sending you communication related to your enquiries, updates about our offerings, or changes to this Privacy Policy.
Ensuring security, preventing fraud, and complying with applicable laws.

4. Legal basis and consent

Where required under applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, we will obtain your consent before collecting or processing your personal data for specific purposes. By submitting your details through forms on the Website, you consent to our use of your information as described in this Privacy Policy.

5. Cookies and similar technologies

Our Website may use cookies and similar technologies to:

Understand how visitors use the Website.
Improve performance, layout, and content.

You can manage or block cookies through your browser settings. However, disabling cookies may affect certain Website features.

6. Sharing of information

We do not sell your personal information. We may share your information only in the following limited circumstances:

Service providers: With trusted third-party vendors who assist us in operating the Website, hosting, analytics, or communication, under appropriate confidentiality and data protection obligations.
Legal and compliance: When required by law, regulation, court order, or government authority, or to protect our rights, property, or safety and that of our users.

If in the future we partner with logistics or CRM providers and need to share limited data to serve you better, such sharing will be done in accordance with this Privacy Policy and applicable law.

7. Data retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. When data is no longer needed, it is deleted, anonymized, or securely archived.

8. Data security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or alteration. However, no method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction or updating of inaccurate or incomplete information.
Withdraw consent for processing (where processing is based on consent).
Request deletion or restriction of processing, where legally permissible.

To exercise these rights, please contact us using the details provided in the “Contact Us” section below.

10. Third‑party links

The Website may contain links to third‑party websites or services. These websites are governed by their own privacy policies. We are not responsible for and do not control the content, security, or privacy practices of such external sites.

11. Children’s privacy

Our Website and products are not intended for children below 18 years. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so that we can delete it where required.

12. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the Website after such changes constitutes your acceptance of the updated policy.

13. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

📍 Rajkamal Furniture Pvt. Ltd.
📞 +91 9476155101, 9733727000
✉️ rjkml@hotmail.com
🌐 www.rajkamalfurniture.com
📌 Rajkamal Furniture Pvt. Ltd., Sevoke Road, Near Nanak Tower, Siliguri – 734001, West Bengal